Privacy Policy
Last Updated: December 2, 2022
Effective Date: December 2, 2022
Thanks for using games provided by SUPLIFE GAMES (hereinafter referred to as "we"). We are committed to protecting your personal information. We might collect and use related personal information and user information (hereinafter referred to as "information") from you. We will explain to us, via this "Privacy Policy" and "Minors' Privacy Protection Guideline", how we collect, use, share, save and manage this information and the rights you enjoy in the course of your using our products and/or services.
This "Privacy Policy" is closely linked to the products/services you use. Please read the contents of this "Privacy Policy" and make sure you fully understand it before using our products/services. Please make appropriate choices under the guidance of this "Privacy Policy" should need arise. We will try to use simple and concise expressions for related technological terminologies for you to better understand them.
If you are a minor under the age of 14, you can only use our services after your guardian has read and consented to this "Privacy Policy". If you are a minor under the age of 18, you should read and agree to this policy in the company of your guardian.
Please read this policy carefully, especially terms in bold or underlined terms. By clicking to agree to the "Privacy Policy", you indicate that you have understood and agreed to our collecting, using, sharing, saving and managing your personal information in accordance with this "Privacy Policy" (including updated versions). You may contact us at contact@vrsuplife.com if you have any questions about this policy. We will respond to you in 15 business days.
- Personal Information We Collect and Use
- Cookies and Similar Technologies
- Sharing, Transfer and Public Disclosure of Personal Information
- Protection of Personal Information
- Retention of Personal Information
- Management, Viewing or Deletion of Personal Information
- Protection of Personal Information of Minors
- Updates of Privacy Policy
- Contact Us
1. Personal Information We Collect and Use
1.1 Information you voluntarily provide to us
To better operate network games, you can enter games directly. If you have questions, you can contact us at: contact@vrsuplife.com. We will process it and reply to you within 15 business days after receiving your email.
To meet the requirements of relevant laws, regulations, policies, and supervising departments, you need to provide basic registration information and complete REAL-NAME AUTHENTICATION, including NAME AND ID CARD NUMBER Which are regarded as sensitive personal information. If you cannot provide the above-said basic information, we will not be able to provide with relevant features and services.
1.1.1 In order to operate network games, you may choose to register an account and log in with it or you may directly enter the game. You can also choose to use a 3rd party's account and other methods to create an account for our products and/or services and log in ("Account Login") or quickly enter this game as a guest.
1.1.1.1 When you choose Quick Login, you can enter the game directly. In light of the REAL-NAME AUTHENTICATION requirement in relevant laws and regulations, you will not be able to make any in-game purchases or save any data on this device in products and/or services when you enter games as a guest and do not fill in the necessary information for REAL-NAME AUTHENTICATION.
1.1.1.2 Please be reminded that, when you log in with a 3rd party account, it is possible that this 3rd party may obtain your phone number or other information in advance to log in. Please check this 3rd party's privacy policy for relevant account information.
1.1.1.3 We may require you to provide the account of your 3rd party application store and certain relevant information when downloading games. Questions related to this account may be viewed at the 3rd party application store's privacy policy.
1.1.2 In the course of using products and/or services, you may need to contact our support due to various problems, including product usage, account management, and in-app purchase. You can send an email to contact@vrsuplife.com to contact us, describing your question in detail along with the name of the game, your game ID, game download channel, game version, and your contact information. Please understand that we may need you to provide other information, such information will also be protected in accordance with this policy, to help you locate specific questions and problems when you contact us. We will handle your question within 15 business days after verifying your identity and understanding your situation. If you refuse to provide relevant information, we may be unable to help you solve relevant questions. Your act of providing this information to us indicates your consent to our collecting, using, managing, and storing your information according to this privacy policy. All the information we collect will be anonymized or deidentified to ensure the security of your personal information.
1.2 Information we collect and use
1.2.1 We need to collect your username, based on the online features in the game, in order to provide quality services to you. If you do not provide the above-said information, your experience might be affected.
1.2.2 You understand and agree that we will request to access your system permissions (specific permissions vary depending on device models and system versions.) to realize the collection and use of information involved by these permissions. If you do not agree to provide such personal information, you might not be able to use related features, but other features won't be affected. When you use our games, we might request the following permissions:
- Obtain Network Access
- Obtain Network Status
- Obtain WIFI Status
- Vibration
- Read External Storage
- Allow Application to Record Audio
- Allow Application to modify the global sound settings
To ensure you can normally use our products.
To ensure you can normally use our products.
To ensure you can normally use our products.
To provide you with a better experience when you use our products and/or services.
We need to read personal data stored in the external storage in order to enable you to open local files and use our product when you use our products and/or services.
It's aimed to provide you with a better experience when you use our products and/or services and need to use voice input.
The purpose is to bring you a better experience when you use our products and/or services.
If you wish to realize or experience the above functions, you may need to grant us corresponding permissions on your device.
You can also choose to turn off the corresponding permissions in the Settings at any time to cancel the corresponding authorizations. Most mobile devices will support this requirement. For specific details, please refer to the instructions or guides of the device and system developers.
Please note that information collected by the above-said permissions cannot be used to identify specific natural persons' information. If we combine this non-personal information with other information to identify the identities of specific natural persons or combine other personal information together, this type of non-personal information will be regarded as personal information which shall be anonymized and de-identified during the combination period unless you are authorized or the laws and regulations demand otherwise.
1.2.3 We will not collect or use any personal information from you, when you use the products we provide, if the products are running in the background or in silent status.
1.3 Third Party Services
IMPORTANT NOTICE
This policy only applies to the personal information we collect and does not apply to any services provided by third parties or information use rules of third parties.
Our services may be linked to the social media or other services 3rd parties provide, including:
1.3.1 Related personal information collected by third-party payment service providers
You can obtain products and/or service-related virtual products, including the game itself, game currency, items, equipment, via paying to a third party. The above-said payment is provided by 3rd parties. We will not obtain any information related to your payment, such as your paying account and password. After you have successfully made a purchase, we will only obtain from the 3rd party payment service provider the result to verify that you have completed the payment in order to provide corresponding virtual products. If you wish to learn how 3rd party service providers collect personal information, please refer to the privacy policy of the third party paryment service provider you choose.
1.3.2 You may share certain content to third-party services through the "Share" button, or you may use third-party services to log in to our games. These features may collect information about you. Such third-party social media or other services are operated by relevant third parties. Your use of these third-party social media services or other services is subject to the third party's own terms of service and information protection statement (not this policy), and you need to read their terms carefully. If you find that these third-party social media or other services are risky, it is recommended that you terminate the relevant operations to protect your legitimate rights and interests.
1.3.3 In order to ensure the stable operation of the game or realize related functions, we may integrate software development kits (SDKs), application program interfaces (APIs), application plug-ins and other codes provided by third parties. We will list the third-party SDKs integrated to our products in this policy. For the specific handling of the third-party, please refer to the third-party privacy policy, service agreement or similar text. Please understand that the business and functions of third parties are constantly being updated, and the types of personal information they process may change due to adjustments in functions or policies. Please refer to official statements on personal information published by the third parties.
The third-party SDKs will collect your relevant personal information at a certain frequency when the product is running silently or in the background. We cannot control the collection behavior of the third-party SDK running in the background. For details, please refer to third-parties' announcements about personal information. But we will reasonably fulfill our supervisory duty.
If the third-party SDKs collect information more frequently than required by laws and regulations or industry default standards when the third-party SDKs are silent or running in the background, we will try our best to coordinate with the third-party SDK.
The following is a list of integrated SDKs in our products:
| Third-Party SDK | Usage | Information they collect | Scope of usgae | Privacy Policy | Owner and its official website |
| Bugly（AKA, Tencent Bugly SDK） | Data Analysis | Device information, including IMEI, IMSI, AndroidID, IDFA, OpenUDID, GUID, OAID, GAID, ICCID, MAC address, and IP. | All channels and packages | https://privacy.qq.com/document/preview/fc748b3d96224fdb825ea79e132c1a56 | Tencent Technology Shenzhen Co Ltd（https://www.tencent.com/en-us） |
| Access to network connection which might consume GPRS data; obtain network information status; obtain information of installed applications. | |||||
| Allow programs to write to external storage. | |||||
| Umeng SDK | Data Analysis | Device information, including IMEI, IMSI, AndroidID, IDFA, OpenUDID, GUID, OAID, GAID, ICCID, MAC address, and IP. | All channels and packages | https://www.umeng.com/page/policy | "Youmeng Tongxin (Beijing) Technology Co., Ltd. https://www.umeng.com/page/about" |
| Access to network connection which might consume GPRS data; obtain network information status; obtain information of installed applications. | |||||
| Allow programs to write to external storage. | |||||
| PICO Unity Integration SDK (v2.1.2) | Necessary for application publishing and Pico platform service usage | Players' account information on platform | Pico | https://www.picoxr.com/cn/terms/privacy.html | "Beijing Xiaoniao Kankan Technology Co., Ltd. https://www.picoxr.com/" |
| Players' friend information on platform | |||||
| Leaderboard data | |||||
| Achievement data | |||||
| Challenge data | |||||
| Oculus Platform | Receive, statisticize, Use and Transfer data | Avatar | Oculus Platform | https://developer.oculus.com/policy/data-use/ | " Facebook Technologies, LLC. (https://about.facebook.com/meta/)" |
| Challenge data information | |||||
| Deep link information | |||||
| Information about in-app & out-app purchases. | |||||
| Information about bringing users together in a virtual space. | |||||
| Information about users, relationships between friends, and recently met people. | |||||
| Access information about Matchmaking platform services. | |||||
| Access information related to the user's platform services. | |||||
| Access subscribed information. | |||||
| Access user ID, Oculus username, and avatar. | |||||
| Qiyu_Platform_SDK_v1.1.0 | "1. Support developers to implement account, social, income and other functions related to Qiyu platform in Unity. 2. For applications to be launched on Qiyu Store, the QIYU Platform SDK must be integrated." | Obtain the account status and information of Qiyu users in the application. | Qiyu Channel | https://app.iqiyi.com/tvguo/iprivacy.html | "Beijing Mengxiangzhanfang Technology Co., Ltd. https://www.iqiyismart.com/" |
| Qiyu_UnityXR_SDK_v1.4.1 | Support developers to develop Qiyu VR content in Unity. | Obtain device manufacturer, name, unique code and other information | |||
| Frame Refresh Rate | |||||
| GSXR Unity SDK V_1.0.10 / XR V_1.0.4 | Support developers to develop in the Unity engine. | Nolo Channel | https://api.nolovr.com:9080/agreements/privacyagreements.html | "Beijing Lingyu Intelligent Control Technology Co., Ltd. https://www.nolovr.com/" |
1.4 You fully understand that, under the following circumstances, we do not require your consent to collect or use your personal information.
1.4.1 It is necessary to enter into or perform a contract according to your requirements.
1.4.2 It is necessary to perform legal duties or legal obligations.
1.4.3 It is necessary to necessary to respond to public health emergencies, or to protect the life, health and property safety of natural persons in emergencies.
1.4.4 Carry out news reports, public opinion supervision and other acts for the public interest; process personal information within a reasonable range
1.4.5 In accordance with the provisions of this law, within a reasonable scope, we may handle personal information that has been disclosed by individuals themselves or that has been legally disclosed.
1.4.6 Other situations stipulated by laws and administrative regulations.
1.5 How do we use your personal information
After having collected your personal information, we will use your personal information according to the following rules:
The personal information collected will be used in accordance with the provisions of this "Privacy Policy" and for the realization of product and/or service functions.
Please note that for all personal information you provide when using the products and/or services, unless you delete or refuse our collection through relevant settings, you will continue to authorize the use during the use of the products and/or services. When you delete your account, we will stop use and delete your personal information.
When you want to use your personal information for other purposes not specified in this policy, or use the information collected for a specific purpose for other purposes, we will actively seek your express consent in advance.
We will use your personal information and other data to identify the acceptable level of services through data analysis so that we can test and create new products, functions and services, improve service levels, progress in designing and improving existing services, and develop new ones;
You agree and understand that after collecting your personal information, we may de-identify and anonymize the data through technical means, and the de-identified information will not be able to identify you. In this case, we have the right to use the de-identified information to analyze the user database and make commercial use without obtaining your consent again.
1.6 Notice for Sensitive Personal Information
The above information provided by you or collected by us may contain your personal sensitive information (ID number). Please be careful and pay attention to sensitive personal information. You agree that we can process your sensitive personal information in accordance with the purpose, method and scope described in this policy.
2. Cookies and Similar Technologies
In order to better provide you with products and/or services, cookies and similar technologies are used. With these technologies, you can track your game progress in real time and understand your game information, thus providing you with a smooth and high-quality user experience. The above technologies will not be used for any purpose other than those described in this policy. Please understand that some services can only be achieved by using the above technologies. You can disable or delete the above technologies by changing your settings, or by visiting the provider's web pages, as permitted by your device or associated program. However, this action may affect your use of products and/or services.
3. Sharing, Transfer, and Disclosure of Personal Information?
3.1 Share
3.1.1 We will strictly abide by relevant laws and regulations and keep your personal information confidential. We will not share your personal information with others except in the following cases:
3.1.1.1 Your express consent or authorization is obtained in advance.
3.1.1.2 It is in accordance with applicable laws and regulations, or based on mandatory requirements of judicial or administrative authorities.
3.1.1.3 Within the extent permitted by laws and regulations, it is necessary to protect the legitimate rights and interests of you or other users or other individuals, such as life and property, or the public interest;
3.1.1.4 We are under your guardian's legal request;
3.1.1.5 It is in accordance with relevant agreements signed with you (including electronic agreements signed online and corresponding platform rules) or other legal documents;
3.1.1.6 Your personal information may be shared with related parties based on your appropriate authorization. However, only necessary personal information will be shared and subject to the purposes described in this Privacy Policy. All such recipients are responsible for complying with data protection rules in EU and data protection laws and regulations applicable in other countries. If the related party wants to change the purpose of processing personal information, it will obtain your express consent in due course.
We will only share your de-identified and anonymized personal information for legitimate, justified, necessary, specific and explicit purposes. We enter into strict confidentiality agreements with companies, organizations and individuals with whom we share personal information, requiring them to process information in accordance with our instructions, this policy, and any other relevant confidentiality and security measures.
3.2 Transfer
3.2.1 Your personal information will not be transferred to any company, organization or individual, except in the following cases:
3.2.1.1 Your express consent or authorization is obtained in advance.
3.2.1.2 It is necessary to provide in accordance with applicable laws and regulations, the requirements of legal process, mandatory administrative or judicial requirements;
3.2.1.3 It is in accordance with relevant agreements signed with you (including electronic agreements signed online and corresponding platform rules) or other legal documents;
3.2.1.4 When changes such as acquisitions, mergers, bankruptcy liquidations, and reorganizations are involved, the new company or organization holding your personal information will be required to continue to perform the responsibilities and obligations under this Privacy Policy if the transfer of personal information is involved. If the changed subject needs to change the purpose of using personal information, we will require it to obtain your express consent in advance.
3.3 Disclose
3.3.1 Your personal information will only be publicly disclosed under the following circumstances and on the premise of taking industry-standard security precautions:
3.3.1.1 We will disclose the personal information you designate under the disclosure methods you expressly consent to according to your needs.
3.3.1.2 We may publicly disclose your personal information in accordance with the requirements of laws, regulations, and mandatory requirements of administrative or judicial authorities. When the above disclosure request is received, the requesting party will be required to issue relevant legal documents, such as subpoenas or investigation letters. Each disclosure request will be carefully reviewed to ensure that such disclosure requests comply with relevant legal requirements. Under the premise of laws and regulations, the files containing the disclosed information will be encrypted and protected.
According to laws and regulations, sharing, transferring, and disclosing de-identified personal information, on the basis that the data recipient cannot recover and re-identify the information subject, is not regarded as external sharing, transfer or public disclosure of personal information. The storage and processing of data will not require you to be notified and consent to it.
4. Protection of Personal Information
4.1 We attach great importance to the security of personal information and will take all reasonably practicable measures to continuously protect your personal information to prevent others from accessing, tampering or disclosing personal information collected from you without authorization:
4.1.1 Industry-standard security safeguards are in place to protect your personal information from unauthorized access, public disclosure, use, modification, damage, or loss. We will take all reasonably practicable steps to protect your personal information. For example, SSL encryption protection; we will use encryption technology to ensure the confidentiality of data; we will use trusted protection mechanisms to prevent data from malicious attacks.
4.1.2 Only those who need to know are allowed to access relevant personal information, and strict access control and monitoring mechanisms are set up for this purpose. We only allow access to your personal information to employees of our company who have a need to know the information. We also require all personnel who may have access to your information to fulfill corresponding confidentiality obligations. Failure to perform these obligations may lead to legal liability or termination of the corresponding legal relationship with the company.
4.2 All reasonably practicable steps will be taken to ensure that no irrelevant information is collected.
4.3 Please understand that due to technical limitations and various malicious means that may exist in the Internet industry. Even if we do our best to strengthen security measures, it is impossible to always ensure 100% information security. You need to understand that the systems and communication networks used by the services you access may have problems due to factors beyond control.
4.4 In the event of an unfortunate information security incident, we will promptly inform you in accordance with the requirements of laws and regulations: the basic situation and possible impact of the security incident, the disposal measures we have taken or will take, suggestions for self-protection and risk reduction, and remedies for you, etc. Please understand that it is difficult for us to inform the information subjects one by one. We will publish announcements in a reasonable and effective way. We will also proactively report the handling of information security incidents in accordance with the requirements of regulatory authorities.
5. Retention of Personal Information
If we really need to save your personal information, we will strictly abide by the applicable laws and regulations of your jurisdiction and save your personal information according to the following rules:
5.1 Retention Period
5.1.1 During the user's use of the product and/or service, we will continue to save the user's personal information.
5.1.2 According to the requirements of relevant laws and regulations, your virtual currency purchase records will be kept until 180 days after the date of your account deletion. For the storage period of other data, the commitment will be the minimum period necessary to achieve the purpose of the product and/or service. After the above period is exceeded, your relevant information will be deleted or anonymized, unless otherwise stipulated by laws, regulations or regulatory authorities.
5.2 Retention Region
5.2.1 All your personal information will be stored within the territory of the People's Republic of China.
5.2.2 Currently, there is no business scenario where personal information is provided overseas. If the transfer of personal information abroad will be involved in the future, we will clearly inform you of the purpose, receiver, and security measures of the personal information transfer abroad in accordance with the requirements of relevant laws and regulations, and obtain your separate consent.
6. Management, Viewing or Deletion of Personal Information
We respect your rights to your personal information very much. We guarantee your rights to access, correct, delete, and manage your personal information. If you have any questions about the realization of your rights, please send an email to contact@vrsuplife.com, we will handle it and reply you within 15 working days.
You agree and understand that after collecting your personal information, we will de-identify and anonymize the data through technical means. The de-identified information will not be able to be used to identify you.
6.1 Access and Correct Your Personal Information
6.1.1 Except as otherwise provided by laws and regulations, you have the right to exercise your data access rights. When you find that there is an error in our processing of your personal information or you have other needs for modification or supplementation, you also have the right to request or correct it yourself.
6.1.1.1 Your account information (if any). Please note that the account information referred to in this article is the information of the account you created in our game and does not include the information of the device account you use to download our game. When you use a game that we support account creation, you can access related products /service or contact customer service contact@vrsuplife.com if you want to access or modify your account information in products and/or services, including avatars, nicknames and other information, real-name authentication information, and account password. We will reply and modify you within 15 working days.
6.1.1.2 Personal information that you publish when participating community activities, in discussions, or disclose or provide amongst friends. We have no right to modify and delete, please keep your personal information properly to prevent leakage. If you have other questions, please contact customer service contact@vrsuplife.com.
6.2 Delete Your Personal Information
6.2.1 In the following circumstances, you may request to delete personal information:
6.2.1.1 If the processing of personal information violates relevant laws and regulations;
6.2.1.2 If your personal information is collected and used without your consent;
6.2.1.3 If the processing of personal information violates the agreement with you;
6.2.1.4 If you no longer use the product and/or service, or you have deleted the relevant account;
6.2.1.5 If products and/or services are no longer provided to you.
6.2.2 If we decide to respond to your deletion request, we will also notify the entities that obtained your personal information from us and request them to delete them in a timely manner, unless laws and regulations demand otherwise or these entities have obtained your independent authorization.
6.2.3 You can request to delete personal data by sending an email to the email address contact@vrsuplife.com provided in this privacy policy, and we will accept and process it within 15 working days.
If you have other questions, please contact customer service contact@vrsuplife.com
6.3 Withdraw Consent
6.3.1 Each business function requires some basic personal information to be completed (see Section 1 for details). When you withdraw your consent, your relevant personal information will no longer be processed. However, your decision to withdraw your consent will not affect the previous personal information processing activities based on your authorization. If you have any questions, you can complete the above operations by contacting customer service.
6.4 Account Deletion
6.4.1 You have the right to delete your account registered in the product and/or service at any time. In order to protect the security of your account and property, you need to submit a request for the deletion of your account through customer service or the contact information specified in this "Privacy Policy", contact@vrsuplife.com. We will accept and process your request within 15 business days after verifying the relevant information with you..
6.4.2 Please note that the deletion of the relevant product and/or service account is an irreversible operation. After the account is deleted, it will stop providing you with products and/or services and will delete your personal information under the account, unless otherwise stipulated by laws and regulations.
6.5 Obtain a copy of your personal information
According to your request, you may be provided with a copy of the personal information held about you (such as basic personal data). You may make a request through Customer Service or the contact details written in this Privacy Policy.
6.6 Restrict Information System's Automatic Decision-making
In the case where decisions are made only based on non-human automatic decision-making mechanisms, including information systems, algorithms, etc., and these decisions significantly affect your legitimate rights and interests, you have the right to ask for an explanation and will provide appropriate remedies.
6.7 Respond to your requests
6.7.1 If you have any questions about accessing, correcting, deleting your personal information, withdrawing consent, deleting accounts, obtaining personal information's copies and restricting the automatic decision-making methods of the information system listed above, you can contact contact us via the customer service or the contact information written in this "Privacy Policy". We will process it and respond within 15 business days after you contact us.
6.7.2 A complaint management mechanism has been established, including a follow-up process. In order to protect your account and property, we may verify relevant information with you. Your request will be responded to as soon as possible after receiving your feedback within a maximum of 15 working days. If you are not satisfied with the reply, you can appeal again through customer service (email: contact@vrsuplife.com).
6.7.3 For reasonable requests, no fee, in principle, will be charged. As to repeated requests that exceed the reasonable limit, a certain cost will be charged depending on the situation. Requests that are unreasonably repeated, require excessive technical measures, pose risks to the legitimate rights and interests of others, or are very impractical may be rejected.
6.7.4 We may not be able to respond to your request in the following circumstances:
6.7.4.1 National security and national defense security are involved.
6.7.4.2 Public safety, public health and major public interests are involved.
6.7.4.3 Criminal investigation, prosecution and trial are involved.
6.7.4.4 There is sufficient evidence to show that you have subjective malice or abuse your rights;
6.7.4.5 Responding to your request will cause serious damage to the legitimate rights and interests of other individuals and organizations;
6.7.4.6 Commercial secrets are involved.
7. Protection of Minors' Information
We attach great importance to the protection of minors' information. If you are the legal guardian of a minor, please pay attention to whether the minor under your guardianship is using the services provided by us or providing their personal information after obtaining your authorization and consent. If you have any questions about the personal information of the minor under your guardianship, please contact us through the methods provided by us. If you are under the age of 18, your guardian needs to read this Privacy Policy carefully and agree before you can use our services or provide us with personal information. Special Notice: If you are a minor under the age of 14, you and your guardian need to read our "Privacy Policy" carefully in order to protect your personal information. You may use our services only after obtaining the guardian's consent to this "Privacy Policy". If you/your guardian disagrees with any content of this Privacy Policy, you should immediately stop using the products and/or services.
In accordance with relevant laws and regulations and national policies, app stores or games have set up real-name authentication in order to prevent minors from indulging in online games. In the real-name authentication, you need to fill in your name and ID number. This information is personal sensitive information and is used to verify where you are a minor or an adult in order to better prevent minors from indulging in online games. If you are a minor, please obtain parental consent when doing this and paying. If you have any questions, please contact us and we will reply to you within 15 business days.
8. Updates of Privacy Policy
8.1 If the following changes occur in products and/or services, this Privacy Policy will be revised accordingly in a timely manner:
8.1.1 Changes in the business functions involved in the products and/or services lead to changes in the purpose, type, and use of personal information;
8.1.2 There are major changes in your rights to participate in the processing of personal information and how to exercise them;
8.1.3 The contact information and complaint channels of the department responsible for handling your personal information security have changed;
8.1.4 Other changes that may affect the security of the user's personal information or affect the user's privacy rights.
8.2 After the "Privacy Policy" is revised, the latest version will be released on the product and/or service-related interface and notified to users in the form of a pop-up window, so that users can keep abreast of the latest version of the "Privacy Policy".
8.2.1 Without your explicit consent, your rights based on this Privacy Policy will not be reduced.
8.2.2 Unless otherwise specified, the revised "Privacy Policy" will take effect from the date of publication.
9. Contact Us
In the course of using the products and/or services, if you have any questions or suggestions about this "Privacy Policy" or you think that your personal information is not protected by this "Privacy Policy", you can contact us through the following methods. We will handle your complaints and suggestions in good faith within 15 working days.
Email: contact@vrsuplife.com
Minors' Privacy Protection Guideline
Welcome to games provided by SUPLIFE GAMES! In addition to the "Privacy Policy", we will also use the "Minors' Privacy Protection Guideline" to inform minors (This policy define minors as children under the age of 18.) and their guardians or parents (hereinafter referred to as "guardian") about our collection, use, storage and sharing of minors' personal information, as well as minors and their guardians' related rights.
This policy applies to the processing of personal information of minors (Special Notice: if you are under the age of fourteen, please obtain your legal guardian's consent to the "Privacy Policy" and "Guidelines for Children's Privacy Protection" before using this service). If you are over 18 years old, please check the "Privacy Policy" for relevant information.
This policy contains the following contents:
1. Minors' Personal Information We Collect and Use
2. Storage of Minors' Personal Information
3. Security of Minors' Personal Information
4. Management of Minors' Personal Information
5. Transfer and entrusted processing of Minors' personal information
6. Disclosure of Minors' Personal Information
7. Changes
8. Others
9. Contact Us
1. Minors' Personal Information We Collect and Use
1.1 Minors' personal information we collect
During your child's use of our products, we will collect personal information about your child that you consent to us collecting or that you and your child voluntarily provide in order to provide your child with and optimize our services and guarantee the safety of your child's account. Please read the Privacy Policy for details of the personal information we may collect about your child.
At present, except for third-party research agencies to collect product research information to help us improve our products and provide services. We will not actively obtain your child's personal information from other third parties.
1.2 Minors' personal information we use
We strictly abide by laws and regulations and agreements with users, and use your child's personal information in accordance with this guideline, User Agreement, and Privacy Policy. If the information we collect exceeds the scope of our statement, we will, before collecting your child's personal information, inform you again and obtain your independent consent.
2. Storage of Minors' Information
We will store your child's personal information collected in the People's Republic of China in the People's Republic of China, and keep such information strictly confidential in accordance with the law. There is currently no scenario in which personal information is provided to overseas. If the transfer of personal information abroad is involved in the future, we will clearly inform you of the purpose, recipient, and security measures of the personal information being transmitted abroad in accordance with the requirements of laws and regulations and obtain your separate consent. Under normal circumstances, we will only store your child's personal information for the time necessary to achieve the purpose of the service or under the conditions stipulated by laws and regulations. After the period specified by laws, regulations or supervision, we will delete or anonymize your child's personal information in accordance with the requirements of laws and regulations.
3. Security of Minors' Personal Information
In order to ensure the security of your child's information, we will take reasonable and necessary measures to protect your child's information under the current technical level, and take measures such as physical protection, security technology, and management systems to reduce loss, misuse, unauthorized access, disclosure and changes, including but not limited to encrypted data transmission and encrypted storage, and information access authorization controls.
In addition to adopting feasible technical means, we have also established special management systems, processes and organizations to ensure the security of information in order to protect your child's information security,. For example, we have set up a special personal information protection agency and the person in charge of personal information protection. We strictly limit the scope of people who access information, require them to abide by confidentiality obligations, and conduct audits.
In the event of an unfortunate information security incident, we will promptly inform you in accordance with the requirements of laws and regulations: the general situation and possible impact of the security incident, the measures we have taken or will take, advice for you and remediations. Please understand that, when it is difficult for us to inform the information subjects one by one, we will publish announcements in a reasonable and effective way. At the same time, we will also proactively report the handling of information security incidents in accordance with the requirements of regulatory authorities.
4. Management of Minors' Personal Information
If you and your child find that the child's personal information is wrong, you can contact us to correct it. We promise to accept and process it within 15 working days.
If you and your child find that we handle children's personal information in violation of laws, administrative regulations or mutual agreement, or handle children's personal information beyond the scope of the purpose or necessary time, you can contact us to delete the relevant information. We promise to accept and process it within 15 working days.
If you withdraw your consent, you can contact us. We will accept and process it in accordance with the relevant national laws and regulations.
If you and your child voluntarily terminate the use of our products, we will stop using the child's personal information unless otherwise stipulated by laws, regulations or regulatory authorities. If our products or services stop operating, we will notify in accordance with relevant laws and regulations, and will promptly stop using children's personal information, and will delete or anonymize the stored children's personal information.
If you want to send a request to us for the management of children's personal information, you can contact us in the following ways:
Send an email to: contact@vrsuplife.com
We will accept and process your request within 15 working days.
5. Transfer and entrusted processing of Minors' personal information
Generally, we will not transfer or entrust a third party to process children’s personal information. If it is necessary to transfer or entrust a third party to process children’s personal information, we will take compliance measures to ensure the safety of personal information in accordance with laws and administrative regulations, including but not limited to security assessments of third parties.
6. Disclosure of Minors' Personal Information
We will not disclose your child's personal information unless it is required by laws and administrative regulations to disclose or can disclose your child's personal information according to an agreement with you.
7. Changes
When the terms of this policy change, we may revise this policy from time to time. We will notify you of the changed guideline in an appropriate manner when a new version is updated. Please read the revised privacy protection guideline or guideline content carefully. Your child's continued use of our products and/or services indicates that you agree to our collection, processing or use of your child's personal information in accordance with the updated privacy protection guidelines.
8. Others
The "Privacy Policy" is a general privacy clause that is uniformly applied to our products. The contents specified in it, including but not limited to user rights and information security measures, are applicable to our users. This guideline is a privacy protection guideline specifically made for children, including special protection for Minors' personal information. If there is any inconsistency or contradiction between the "Privacy Policy" and this guideline, this guideline shall prevail.
9. Contact Information
If you and your child have any questions about this policy, or any related complaints, comments or requests, please contact us through the following methods. We will reply within 15 working days or the period specified by laws and regulations after verifying your identity.
Contact Email: contact@vrsuplife.com
Last Updated: December 2, 2022
Effective Date: December 2, 2022